Privacy Policy
Gravity Pets Home ("we", "us", "our") is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and how we keep it safe, so you can make an informed decision about using our services.
Scope & Consent
This policy is a legally binding electronic contract formed under the Information Technology Act, 2000, and requires no physical or digital signature — it becomes effective the moment you use this website. By using the website, you expressly consent to our use and disclosure of your personal and non-personal information as described here. If you do not agree, please discontinue use of the website.
Information We Collect
Personal information may include your name, phone number, address, date of birth, email, and pet details (name, age, gender).
Non-personal information may include browser type, device ID, operating system, ISP, and IP address, along with any voluntary survey responses.
How Information Is Collected
We gather information through account registration, profile creation, form submissions (contact, callback and booking requests), and general use of the site. We may use cookies to understand usage patterns and deliver more relevant content.
How We Use Your Information
Service-related: responding to your queries, processing bookings, providing service information, resolving technical issues, and improving your experience on the site.
Internal business: aggregated, non-identifying data helps us analyse trends, improve our services, and develop new offerings.
Sharing of Information
We may disclose information to government authorities where legally required, and to trusted service providers (such as email delivery) strictly under confidentiality obligations. We do not sell your personal information to third parties.
How We Protect Your Information
We take reasonable, industry-standard precautions to protect your data from loss, misuse, unauthorised access, or disclosure — including secured servers with limited personnel access and password-protected account access. Please note that email and messaging communications are not encrypted, so we recommend not sharing highly sensitive information over these channels.
Limitation of Liability
We are not responsible for unauthorised third-party access resulting from circumstances beyond our reasonable control, including sabotage, hacking, or civil disturbances ("Force Majeure Events").
Accounts
You must be 18 or older to register an account and must provide accurate information. You are responsible for keeping your password confidential and for all activity under your account.
Changes to This Policy
We may update this policy from time to time. Changes take effect as soon as they are posted on this page.
Contact Us
Opp. St. Xavier's School, Behind Kali Mata Mandir, Bhagirathi Nagar, Adharwadi Road, Kalyan West, Thane, Maharashtra - 421301
Phone: +91-8452928803
Email: contact@gravitypetshome.com